Frequently asked questions

We stand behind our products and our customer service commitments. Therefore, if you have any questions regarding your order or require assistance, please contact our customer services team either by email at: info@riskcouture.com or by phone on: 0161 273 5746, Monday to Friday 9am - 5pm.

What size do I choose?

We have size charts attached to most of our items online, but if these do not answer your questions please do not hesitate to contact us at info@riskcouture.com and we will be happy to offer you advice and guidance on what size is right for you.

How do I return my order?

If you require an exchange or refund, please send your order back to us via a tracked delivery service with the enclosed returns form completed to the address below. Prior to doing so, please ensure your return is compliant with our returns policy as stated both online and on your returns slip. If you have any questions regarding your orders compliancy, please do not hesitate to contact a member of our team at info@riskcouture.com

Oohlala Group ltd

Albion works Block A

8 Pollard Street

Manchester

M4 7DS

How long will it take for a return to be processed?

Returns may take 4-5 working days from our receipt of the return to be processed, with refunds taking a further 3-5 working days to be credited.(This may increase due to reasons beyond our control.)

Has my order been shipped out yet?

When your order has been shipped you will receive an automated confirmation e-mail directly to your inbox. If you fail to do so, and wish to know the status of your order please do not hesitate to contact us at info@riskcouture.com

What if I receive an incorrect or faulty order?

We’re sorry your product is incorrect or faulty. To help resolve this as quickly as possible, please contact our customer care team at info@riskcouture.com and advise of your name, order number and a brief description of the fault or incorrect item.

If your question is unanswered, please do not hesitate to contact us at: info@riskcouture.com If applicable, please include the following information…

Name
Order number
Reason for enquiry
Contact details